How can we help?
Answers to the questions we get most often. If none of them cover it, get in touch and a human will reply.
Email us
Account problems, billing questions, or a video that won't process. We usually reply within one business day.
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Report a linkFrequently asked questions
What is StreamTB?
StreamTB is private video hosting. You upload a video, we transcode it for smooth streaming, and you get an unlisted link you can share with exactly the people you choose. Nothing is listed, browsable, or searchable.
What video formats can I upload?
Most common formats work, including MP4, MOV, MKV, AVI and WebM. Everything is transcoded to adaptive HLS so it plays back smoothly on any device.
How large can my files be?
Up to 10 GB per file, at resolutions up to 4K. Uploads are resumable — if your connection drops, the upload continues from where it stopped rather than starting over.
How long does processing take?
Most videos are ready within a few minutes of the upload finishing. Longer or higher-resolution files take proportionally longer. Your dashboard shows "Processing" until the video is ready to stream.
Who can see my videos?
Only people you send the link to. Videos are never listed or indexed. Anyone holding the link can watch, so treat links like passwords — if a link gets out, delete the video to revoke access.
Can I embed a video on my site?
Yes. Every video has an embed URL you can drop into any page. The player is responsive and works at any size.
Why is my video still "Processing"?
It is still transcoding. If it has been stuck for more than an hour, the source file may be corrupt or in an unsupported codec — try re-uploading, and contact us if it happens again.
How do I cancel Premium?
Open Subscription in your dashboard. Cancelling stops future renewals; your plan stays active until the end of the period you already paid for.
How do I delete my account?
Go to Settings → Delete account. Your access is revoked immediately and your videos are scheduled for deletion from storage.
Still stuck? Email [email protected] and include your username and the video link if the issue relates to a specific upload — it helps us find the problem faster.